Pivacy Policy

This privacy policy outlines how SDNS GROUP PTY LTD (ACN 695 864 638) and its associated entities trading as Shineroo Car Wash (“we”, “our” and “us”) collect, use and handle your personal information.

For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This privacy policy explains how we manage personal information provided to us in any form. We review this policy periodically to ensure it remains current and encourage you to review it via our website.

We take our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) seriously and have implemented practices, procedures and systems to ensure compliance.We are committed to maintaining the confidentiality, security and integrity of your personal information and managing it in a transparent manner.

1. Why we collect your personal information

We collect and use your personal information to carry out our business of providing car wash and detailing services. This includes communicating with you, managing bookings, providing customer support, sending updates, promotional offers and notifying you of changes to our services or terms and conditions.

2. The personal information we collect about you

In the course of operating our business, we may collect personal information about customers, suppliers and other stakeholders including:

• identity and contact details such as your name, address, phone number and email address;
• CCTV footage, images and video recordings when you are present at our locations;
• vehicle information including registration and service details;
• profile information such as service history and preferences;
• website usage data including IP address, browser type, device and location;
• marketing and communication preferences

3.How we use your personal information

We use your personal information in accordance with applicable laws, including to:

• provide and deliver our services;
• manage and maintain our relationship with you;
• improve and develop our services and website;
• administer and protect our business including troubleshooting and system testing;
• provide marketing communications where permitted;
• analyse and measure effectiveness of our services and advertising.

4. Deidentified information

We may deidentify personal information and use it to generate statistical or analytical data, such as understanding customer behaviour or website usage patterns.

5. Cookies and tracking technologies

We may use cookies, pixel tags and similar technologies to enhance your experience and collect usage data. You may disable cookies via your browser settings, however this may affect functionality of the website.

6. Collection from third parties

Where appropriate, we may collect personal information from third parties such as social media platforms, analytics providers or where a third party purchases services or vouchers on your behalf.

7. Sensitive information We do not collect

sensitive information unless required and with your consent.

8. Direct marketing

We may use your personal information to send marketing communications in accordance with the Spam Act 2003 (Cth). You may opt out at any time using unsubscribe options or by contacting us at customercare@shineroo.com.au.

9. Consequences of not providing information

If you choose not to provide personal information, we may be unable to provide some or all of our services to you.

10. Disclosure of personal information

We may disclose personal information to third parties where necessary to operate our business,
including:

• related entities;
• IT service providers;
• payment processors;
• marketing and analytics providers;
• website hosting providers;
• other contractors or service providers engaged by us.

11. Overseas disclosure

In some circumstances, personal information may be stored or processed overseas. We take reasonable steps to ensure appropriate data protection measures are in place.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes technical and organisational security measures.

13. Access and correction

You may request access to or correction of your personal information by contacting us at customercare@shineroo.com.au. We will respond within a reasonable timeframe.

14. Complaints

If you have concerns about how we handle your personal information, please contact us at customercare@shineroo.com.au. If unresolved, you may contact the Office of the Australian Information Commissioner.